Ordering information
(including terms and conditions of trade)
PLEASE READ THESE TERMS OF TRADE CAREFULLY
By using this site, you signify your consent to these terms of trade. If you do not agree to these terms of trade, please do not use the site.
Purchasing options
Download an order form from our website
- Browse through our website until you find the product or products that meets your needs.
- Once you know the product(s) and quantities you require, go to the 'Order form' page, select the most appropriate order form type and download it.
- You can then print out this order form, complete all of the sections, and then either post or fax us the completed form. It's that easy!
E-mail us your order
- While we prefer customers to order our products by faxing us a completed school purchase order form or order form downloaded from our website, customers may also order our products by posting a order form to our Basildon address or just by sending us an email (see our Contact Us page):
- Don't forget to include your name, purchase order number, contact telephone number, and postal address.
Once we receive your order, we will send you a confirmation email. Please be sure to include a correct (and readable!) email address, or you will not receive your confirmation.
Terms and Conditions of Trade
Postage and handling costs
UK Customers:
All prices shown on this website are exclusive of postage and handling costs which will be added to the total price of the order. All orders will be dispatched from our warehouse in southern England to our UK customers via Royal Mail or courier.
The postage and handling cost will vary directly with the actual number of books and hence weight of the total order. However, the following table gives a guide to the costs that will apply to our most popular Science Student's Practical Exercise book. Please note that future prices may change.
| Books ordered | Postage cost | ||||
| 10 to 20 | £6.40 | ||||
| 50 | £8.50 | ||||
| 100 | £9.90 | ||||
| 150 | £11.70 | ||||
| 200 | £13.30 | ||||
| 250 | £15.10 | ||||
| 300 | £16.70 | ||||
| 350 | £18.50 | ||||
| 400 | £20.10 | ||||
| 450 | £21.90 | ||||
| 500 | £23.50 | ||||
| 550 | £25.30 | ||||
| 600 | £26.90 | ||||
International Customers:
For customers outside the UK, please contact us to obtain postage and handling costs.
Insurance
Goods dispatched within the United Kingdom will not be insured, unless otherwise notified or requested. Insurance for overseas freight will be quoted prior to shipping.
Prices and VAT
In the UK, the price of all our goods and their freight costs are zero-rated for VAT.
Terms
Once an order is placed by a school or academic supplier and the books have been dispatched by courier or Royal Mail, an invoice will be faxed to the billing address nominated on the order form within 7 days.
All schools, other learning institutions and educational suppliers will be treated as account customers and invoiced on 30-day terms.
All other non-account customers will have their order dispatched once payment has been received in full.
Payment options for all customers
Bindaree Publishing is happy to accept the following forms of payment:
Cheque or Money Order
This option lets you pay by cheque or money order, payable to Bindaree Publishing.
Electronic Funds Transfer
All UK customers are also able to pay on-line using electronic funds transfer to deposit their payment direct to our HSBC bank account. Payment details will appear either on your invoice or the confirmation email message sent to individual customers.
Credit card
At this time, we regret we do not accept payments by credit card.
Late payment
Terms of payment are strictly 30 days from the invoice date.
Where all, or part of, an invoice is still outstanding 30 days after the invoice due date, an additional 2.5 per cent of the outstanding balance may be charged and again after each month thereafter.
Where payments are still outstanding 90 days after the invoice due date, and overdue account notices and phone calls to the customers do not result in payment, Wilson Land Management Services Pty Ltd trading as Bindaree Publishing may then implement formal steps to recover the outstanding debts. Where such debt recovery steps are implemented as a last resort, the customer will incur the full costs associated with this action including, but not restricted to, legal fees, commissions from debt recovery agents, and other charges to cover the reasonable expenses incurred while enforcing this agreement. The customer will also be liable for covering all their own costs resulting from any debt recovery action initiated by Wilson Land Management Services Pty Ltd trading as Bindaree Publishing.
Wilson Land Management Services Pty Ltd trading as Bindaree Publishing also retains full title to the products delivered to its customers up to the point in time that the invoiced amount (including postage and handling costs) is paid in full by the customer.
Disputed invoices
Where there is a disputed amount on an invoice supplied by Bindaree Publishing, the customer should still pay all undisputed amounts by the due date but advise us of the problem as soon as possible. While a simple phone call will often enable us to sort out any query or problem, customers can also outline their query in writing. In all cases, we will place a priorty on resolving any matter raised promptly.
Returns and Damage Claims
Invoiced Customers
- All goods being returned by schools and other account customers to Bindaree Publishing or their authorised distributor are to be at the customer's expense.
- Return of misbound or faulty goods will be fully refunded if returned with proof of purchase within 30 days of delivery.
- We are unfortunately unable to accept returns other than damaged or misbound stock.
- Where any payment for faulty books has already been received, the full refund will be issued in the manner in which payment was received.
- No refunds will be provided where products have incurred physical damage after delivery, or where the customer wishes to return unwanted stock.
- Where a return of goods is anticipated, please contact Bindaree Publishing to obtain the correct return address.
Non-Invoiced Customers
- Bindaree Publishing operates under a 'No Returns' policy
- However, misbound or faulty goods will be fully refunded if goods are returned with proof of purchase and within 14 days of delivery (Return of goods at customer's own cost)
- Where a return of goods is anticipated, please contact Bindaree Publishing to obtain the correct return address.
Responsibility for Stock
- The customer will be responsible for all stock once delivery has been accepted.
- The customer will not attempt to lodge any claims against Wilson Land Management Services Pty Ltd Trading as Bindaree Publishing for any lost or stolen stock after delivery of the stock has been accepted.
- Any disputes with stock deliveries must be reported immediately to Bindaree Publishing.
Bindaree Publishing reserves the right to alter book prices and specifications, and the terms of trade above without notice.